Newcastle

Facilities, accessibility, ticket office information and station details. NCL

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The lifts are out of order between the concourse and the platforms at Newcastle station.

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

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Station details

Ticket office hours

Facilities

Seated area
Trolleys
Buffet / food
Toilets The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Baby change
Telephones
Wi-Fi
ATM machine In the Main Square next to Boots
Shops

Accessibility

Staff assistance available Mon–Fri: 04:00–00:15; Saturday: 04:00–23:30; Sunday: 07:00–00:15
Step-free access Part of station
Accessible ticket machines
Ramp for train access
National Key toilets The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
Wheelchairs available
Mobility set-down point

Car parking

London North Eastern Railway

Total spaces	454
Accessible spaces	17

Days	Hours
Mon–Sun	04:00–23:00

Left luggage

Cycle storage

Available