Durham

Facilities, accessibility, ticket office information and station details. DHM

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Upcoming changes to step-free access: From Monday 17 August , there will be reduced step-free access at Durham station due to a major lift refurbishment. The lift on platform 1 (for trains to Darlington and the south) will be out of service for approximately 5 weeks. If you require step-free access to and from this platform a temporary pedestrian route is available. Please allow extra time before your journey if you require step-free access and speak to staff if you need assistance.

Address

Durham station
North Road
Durham
County Durham
DH1 4RB

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Station details

Staffing	Part time
Operators	GR
Ticket machines	Available

Ticket office hours

Days	Hours
Mon–Fri	06:00–18:00
Saturday	07:00–17:00
Sunday	09:00–16:00

Facilities

Seated area
Waiting room This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room Platform 1 opening hours Monday to Saturday - 04:00 - 22:00 Sunday 08:00 - 22:00 Platform 2 opening hours Monday to Saturday 05:30 - 20:00 Sunday 09:00 - 20:00
Trolleys
Buffet / food
Toilets The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
Baby change
Telephones
ATM machine

Accessibility

Staff assistance available Mon–Fri: 24 hours; Saturday: 24 hours; Sunday: 07:00–23:59
Step-free access Whole station
Accessible ticket machines
Ramp for train access
National Key toilets The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Wheelchairs available
Mobility set-down point

Car parking

London North Eastern Railway

Total spaces	423
Accessible spaces	6

Days	Hours
Mon–Sun	24 hours

Left luggage

Cycle storage

Available